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At Rawafed AlMadenah Medical Equipment & Consumables Trading LLC (Rawafed Pharma), we strive to ensure your satisfaction with every purchase. Our commitment to excellence extends to our return and exchange process, aiming to provide you with a hassle-free experience.

1. Eligibility Criteria

• Returns and exchanges are accepted within 3 days of the original purchase date.
• Products must be in their original condition, unopened, and with all accompanying documentation.

2. Initiation Process

• To initiate a return or exchange, please contact our customer service team at [sales@rawafedpharmame.com] within the stipulated time frame.
• Provide your order number and a detailed reason for the return or exchange.

3. Inspection and Approval

• Our team will review your request and assess the eligibility of the products for return or exchange.
• Approved returns will be provided with a return authorization number and instructions for the return process.

4. Return Shipping

• Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part.
• Please ensure that the products are securely packaged to prevent damage during transit.

5. Refund or Exchange

• Once we receive and inspect the returned items, we will process the refund or initiate the exchange based on your preference.
• Refunds will be issued to the original payment method.
• Exchanges will be processed promptly, and replacement items will be dispatched as per our standard delivery procedures.

6. Contact Us

For any inquiries or assistance regarding our return and exchange policy, please reach out to our customer service team at [sales@rawafedpharmame.com]. We are here to ensure your satisfaction and address any concerns you may have.

At Rawafed Pharma, your experience matters, and we are committed to making the return and exchange process as smooth and customer-friendly as possible. Thank you for choosing Rawafed AlMadenah Medical Equipment & Consumables Trading LLC for your healthcare needs.