Terms and Conditions

Rawafed AlMadenah Medical Equipment & Consumables Trading LLC

Terms and Conditions

  1. Acceptance of Terms

By accessing or utilising the services provided by Rawafed AlMadenah Medical Equipment & Consumables Trading LLC (hereinafter referred to as "Rawafed Pharma"), users acknowledge and agree to abide by the terms and conditions outlined herein.

  1. Business Overview

Rawafed Pharma, a reputable entity based in Dubai, UAE, operates under Business License Number 783562. Our primary objective is to elevate the standard of healthcare services within the Middle East. Specialising in the sourcing and direct supply of top-tier medical products, we steadfastly prioritize innovation and excellence in all facets of our operations.

  1. Commitment to Innovation

At the core of our business strategy lies an unwavering commitment to innovation. Rawafed Pharma diligently endeavours to remain at the forefront of the industry, leveraging our profound regional knowledge and well-established healthcare networks to consistently deliver exceptional services.

  1. Customer Priority

Customers are the cornerstone of our operations. Rawafed Pharma places the needs and satisfaction of our clientele above all else. We are dedicated to delivering impeccable customer service, characterised by a swift and reliable delivery system designed to consistently surpass end users' expectations.

  1. Dedicated to Excellence

Our pursuit of excellence is non-negotiable. Rawafed Pharma's overarching goal is to enhance healthcare provision in the Middle East, and we relentlessly strive to achieve this by maintaining the highest standards across all aspects of our business.

  1. Use of Services

Users are bound to utilise Rawafed Pharma's services in strict compliance with all applicable laws and regulations. Unauthorised use or any violation of these terms may result in the immediate termination of user access to our services.

  1. Privacy Policy

Rawafed Pharma places a premium on user privacy. Our Privacy Policy elucidates the methods by which we collect, utilise, and safeguard personal information. By utilising our services, users implicitly consent to the terms set forth in our Privacy Policy.

  1. Intellectual Property

All content, trademarks, and intellectual property found on the Rawafed Pharma website are the exclusive property of Rawafed AlMadenah Medical Equipment & Consumables Trading LLC. Unauthorised use is strictly prohibited.

  1. Quality Assurance

Rawafed Pharma is committed to upholding the highest standards of quality assurance in the procurement and supply of medical products. Our dedication extends to rigorous testing, certification, and compliance with industry regulations to ensure the delivery of safe and reliable healthcare solutions.

  1. Regulatory Compliance

Operating with transparency and integrity, Rawafed Pharma adheres to all relevant regulatory requirements. Users can trust that our operations align with the guidelines set forth by governing bodies to guarantee the legality and ethicality of our business practices.

  1. Security Measures

Rawafed Pharma employs robust security measures to safeguard user data and sensitive information. Our commitment to data protection includes encryption protocols and industry-best practices to ensure the confidentiality and integrity of user information.

  1. Collaborative Partnerships

Recognizing the importance of collaboration, Rawafed Pharma actively seeks partnerships with reputable manufacturers, suppliers, and healthcare professionals. These collaborations are forged with the shared goal of advancing healthcare services and fostering mutual growth within the industry.

  1. Continuous Improvement

As part of our commitment to excellence, Rawafed Pharma embraces a culture of continuous improvement. We regularly assess our processes, solicit user feedback, and implement enhancements to refine our services and better meet the evolving needs of the healthcare sector.

  1. Code of Ethics

Rawafed Pharma operates under a stringent code of ethics, emphasising honesty, transparency, and professionalism in all interactions. Users can trust that our business practices align with the highest ethical standards, fostering trust and confidence in our services.

  1. User Responsibilities

Users are responsible for ensuring the accuracy and legality of the information provided to Rawafed Pharma. Any misuse, misrepresentation, or fraudulent activity may result in the termination of user privileges and legal action.

  1. Governing Law

These terms and conditions are governed by the laws of the United Arab Emirates. Any disputes arising from the use of Rawafed Pharma's services shall be subject to the exclusive jurisdiction of the Dubai International Financial Centre Courts.

  1. Entire Agreement

These terms and conditions constitute the entire agreement between the user and Rawafed AlMadenah Medical Equipment & Consumables Trading LLC, superseding any prior agreements or understandings, whether written or oral.

  1. License Information

Business License Number: 783562

MOHAP License Number: 1782

By utilising Rawafed Pharma's services, users unequivocally acknowledge having read, understood, and agreed to be bound by these terms and conditions. Rawafed Pharma reserves the right to modify, update, or amend these terms, and users are encouraged to regularly review this document for any changes.